CUSTOMER SATISFACTION SURVEY

Dear Customer,

With this survey, we aim to gather your valuable opinions and thoughts. The responses you provide will form the foundation for our company to deliver more effective and high-quality services. The data collected from your input will be analyzed and evaluated to assess our current performance and guide future improvements. It is important to note that all data obtained in this survey will be collected in accordance with the Personal Data Protection Law (KVKK) and ISO 27001 information security standards. Your personal information will be handled independently for the sole purposes of analysis and reporting.

We sincerely appreciate your forthcoming and sincere responses, as they contribute significantly to our understanding and improvement.

Thank you in advance for your valuable contribution and support.

Question Title

* 1. Contact Details

Name Surname

Company Name

Country

Address

E-Mail

Telephone

Question Title

* 2. General Satısfaction Survey

	Excellent	Good	Average	Poor	Very Poor
Borsan's Brand Image	Borsan's Brand Image Excellent	Borsan's Brand Image Good	Borsan's Brand Image Average	Borsan's Brand Image Poor	Borsan's Brand Image Very Poor
Service Quality	Service Quality Excellent	Service Quality Good	Service Quality Average	Service Quality Poor	Service Quality Very Poor
Quality Certificates	Quality Certificates Excellent	Quality Certificates Good	Quality Certificates Average	Quality Certificates Poor	Quality Certificates Very Poor
Reliability	Reliability Excellent	Reliability Good	Reliability Average	Reliability Poor	Reliability Very Poor

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* 3. Sales and Marketing Satisfaction Measurement

	Excellent	Good	Average	Poor	Very Poor
The Communicative Approach of Our Sales Representatives With You	The Communicative Approach of Our Sales Representatives With You Excellent	The Communicative Approach of Our Sales Representatives With You Good	The Communicative Approach of Our Sales Representatives With You Average	The Communicative Approach of Our Sales Representatives With You Poor	The Communicative Approach of Our Sales Representatives With You Very Poor
Professional Knowledge and Product Presentation	Professional Knowledge and Product Presentation Excellent	Professional Knowledge and Product Presentation Good	Professional Knowledge and Product Presentation Average	Professional Knowledge and Product Presentation Poor	Professional Knowledge and Product Presentation Very Poor
Follow-up Skills and Problem-Solving Ability	Follow-up Skills and Problem-Solving Ability Excellent	Follow-up Skills and Problem-Solving Ability Good	Follow-up Skills and Problem-Solving Ability Average	Follow-up Skills and Problem-Solving Ability Poor	Follow-up Skills and Problem-Solving Ability Very Poor
The Approach to your Complaints and Requests	The Approach to your Complaints and Requests Excellent	The Approach to your Complaints and Requests Good	The Approach to your Complaints and Requests Average	The Approach to your Complaints and Requests Poor	The Approach to your Complaints and Requests Very Poor
Marketing Strategy and Pricing Policy	Marketing Strategy and Pricing Policy Excellent	Marketing Strategy and Pricing Policy Good	Marketing Strategy and Pricing Policy Average	Marketing Strategy and Pricing Policy Poor	Marketing Strategy and Pricing Policy Very Poor

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* 4. Product Satisfaction Measurement

	Excellent	Good	Average	Poor	Very Poor
Product Quality	Product Quality Excellent	Product Quality Good	Product Quality Average	Product Quality Poor	Product Quality Very Poor
Product Appearance and Aesthetics	Product Appearance and Aesthetics Excellent	Product Appearance and Aesthetics Good	Product Appearance and Aesthetics Average	Product Appearance and Aesthetics Poor	Product Appearance and Aesthetics Very Poor
Product Range Diversity	Product Range Diversity Excellent	Product Range Diversity Good	Product Range Diversity Average	Product Range Diversity Poor	Product Range Diversity Very Poor
Product Lifespan	Product Lifespan Excellent	Product Lifespan Good	Product Lifespan Average	Product Lifespan Poor	Product Lifespan Very Poor
New product Introduction Speed	New product Introduction Speed Excellent	New product Introduction Speed Good	New product Introduction Speed Average	New product Introduction Speed Poor	New product Introduction Speed Very Poor
Ease of Product Use	Ease of Product Use Excellent	Ease of Product Use Good	Ease of Product Use Average	Ease of Product Use Poor	Ease of Product Use Very Poor

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* 5. Planning and Logistics Satisfaction Measurement

	Excellent	Good	Average	Poor	Very Poor
The Suitability of Given Deadlines	The Suitability of Given Deadlines Excellent	The Suitability of Given Deadlines Good	The Suitability of Given Deadlines Average	The Suitability of Given Deadlines Poor	The Suitability of Given Deadlines Very Poor
The consistency of Given Delivery Terms	The consistency of Given Delivery Terms Excellent	The consistency of Given Delivery Terms Good	The consistency of Given Delivery Terms Average	The consistency of Given Delivery Terms Poor	The consistency of Given Delivery Terms Very Poor
Shipping and Distribution Channels	Shipping and Distribution Channels Excellent	Shipping and Distribution Channels Good	Shipping and Distribution Channels Average	Shipping and Distribution Channels Poor	Shipping and Distribution Channels Very Poor

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* 6. Brand Loyalty and Commitment

I am pleased to work with Borsan and will continue to do so.

I am undecided about continuing to work with Borsan in the future.

I will not continue working with Borsan.

Other (please specify)

CUSTOMER SATISFACTION SURVEY

Question Title

* 1. Contact Details

Question Title

* 2. General Satısfaction Survey

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* 3. Sales and Marketing Satisfaction Measurement

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* 4. Product Satisfaction Measurement

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* 5. Planning and Logistics Satisfaction Measurement

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* 6. Brand Loyalty and Commitment

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* 7. Please write down any additional thoughts, requests, complaints or suggestions you have regarding our company or products.