This survey is prepared to improve library’s services, specify how well the library is meeting your needs and receive your opinions about the library.

Thank you in advance for your valuable contribution and feedback.

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* 1. Which degree are you studying?

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* 2. Do you have a library membership?

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* 3. Which library do you use mostly?

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* 4. How often do you use the library resources and services in the libraries?

  Never Once every 3 months Once in a month Once in a week 2-3 in a week
Kuştepe
Dolapdere
Latif Mutlu

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* 5. How often do you use online library resources and services without visiting the library?

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* 6. Which and how often do you use below library services?

  Never Very few Few Much Very much
Borrowing printed books
Borrowing e-books
Borrowing e-book readers
Borrowing tablets
Using e-journal databases
Using e-book databases
Using open access database (theses, e-book etc.)
Using BİLGİ Academic Search Engine (BASE)
Using Online Catalog
Using reserve/e-reserve course reserve
Reading newspaper and magazines
Using the library for studying
Interlibrary Loan and Document Delivery (ILL) (For graduate and PhD students)
In-transit (For graduate and PhD students)
Watching DVD/online film
Ordering books
Reference services

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* 7. What is your approach if you cannot reach the materials you need in your research?

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* 8. If you ordered any books, how satisfied are you with this service? Please select one below.

  1 2 3 4 5
(As 1- Very dissatisfied, 5-Very satisfied)

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* 9. Have you attended to an information literacy seminar organized by the library that including the subjects; basic and advanced search in library catalog, using electronic materials, creating your personal bookshelf “My Library”, citation, e-books, e-journals, reference sources, off campus access?

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* 10. If your answer is “yes” please select one below.

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* 11. Online assistance can be given about library resources, services and usage without visiting the library. Which online reference services are you using from the following? (Check all that apply)

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* 12. Where do you learn from the up to date information and announcements about the library? (Check all that apply)

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* 13. We send e-mail courtesy notices to the users before and after their books that borrowed from the library have overdue. You think this service is;

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* 14. Do the library’s recourses meet your needs that specified below?

  Do not meet the needs Partly N/A Mostly Completely
Need for studying
Need for research
Need for individual information

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* 15. Generally the library resources are;

  Very Insufficient Insufficient N/A Sufficient Very Sufficient
In terms of printed materials (books, journals
In terms of electronic materials;
In terms of audiovisual materials (DVD, online film, music CD etc.);

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* 16. Could you please rate the below statements? (As 1- Strongly Disagree, 5- Strongly Agree)

  1 2 3 4 5 N/A
I think library staff is working solution oriented.
I can get qualified service from the library staff
I think the library staff is well-informed and competent on their subject.

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* 17. Which time are you using the library mostly?

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* 18. Which time are you using the library study halls mostly?

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* 19. As per your opinion, the library’s open hours are;

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* 20. Overall, how satisfied are you from the library?

  1 2 3 4 5
(As 1- Very dissatisfied, 5-Very satisfied)

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* 21. Overall, which rate do you recommend İstanbul Bilgi University Libraries to your friends at university

  2 2 3 4 5
As 1- Never recommend, 5-Strongly recommend

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* 22. If you have any other opinion, suggestion or critic, please share.

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