Use of e-Wallets - Citizen Perception Survey

* This survey is conducted within the scope of the European Union H2020 funded research project, named as “Single sign-on e-Governance paradigm based on a distributed file exchange network for Security, cost effectiveness and truSt” (project acronym GLASS). 

We would like to emphasize that no personal data are collected within the scope of this survey. The answers of the survey participants will be collected “anonymously” by the Survey Monkey in accordance with GDPR (General Data Protection Regulation).

The attached information notice is provided to inform you about the “GLASS” Project and the survey and help you to decide about your participation or not. The information notice explains the purpose of the project and the research in detail and how you can participate. 

Please read this information notice carefully and ask as many questions as you wish before you decide whether you want to participate in this research. Feel free to ask questions at any time before, during, and/or after your participation. You should be aware that even if you agree to participate, you are free to withdraw at any time without saying the reason and with no repercussions for you.

Introduction 

The following questionnaire is designed to investigate the needs and concerns of people in a digital connected world where printed official documents/papers (evidences) and related processes are replaced by their digital counterpart. It is now feasible to collect and store the official documents digitally in electronic wallets (e-wallet) which is the digital equivalence of a dossier (list of required documents) you are creating.

e-Wallet is an electronic device, online service or software program that enables one party to make electronic transactions with another party, including but not limited to, purchasing from (for example a store), transferring money, receiving money, etc. Not only can monetary value be stored but there is also the possibility to store ID documents, driver licenses and other personal documentation for electronic transactions. For example; through an e-wallet, a person who wants to get a work permission in a country, may request his/her evidences such as validated birth certificate, validated copies of education certificates from the relevant authorities and give permission to forward it to the related public authority requesting these evidences.

This questionnaire focuses on cases where a user/citizen is applying for something or is checking-in (a job, university, passport, hospitalizing etc.) and you were requested a set of evidences besides the application form.

The questionnaire will take 5-6 mins.