Eren Brake Co. CUSTOMER GRATIFICATION SURVEY

Question Title

* 1. Contact Information

Name

Company

E-mail address

Question Title

* 2. How many years do you sell Eren Brake's products?

0-1 year

1-3 year

3-5 year

5-8 year

8 years and more

Question Title

* 3. Which one is your most common items?

Brake Linings

Brake Pad

Brake Linings / Brake Pad

Railway Composite Brake Blocks

Railway Hydraulic Disc Brake Pads

Railway Composite Disc Brake Pads

Other

Question Title

* 4. What is the percentage of Eren Brake among the other brands?

%1-10

%10-30

%30-50

%50-70

%70 and more

Question Title

* 5. What is the reason that you prefer Eren Brake Co.?

Good Quality

Cheap

Good Marketing

No Alternative

Other

Question Title

* 6. Do you offer Eren Brake Co. to the other companies?

Yes

	5	4	3	2	1
Do you satisfy to the quality of the products?	Do you satisfy to the quality of the products? 5	Do you satisfy to the quality of the products? 4	Do you satisfy to the quality of the products? 3	Do you satisfy to the quality of the products? 2	Do you satisfy to the quality of the products? 1
Do you satisfy to the delivery date of the products?	Do you satisfy to the delivery date of the products? 5	Do you satisfy to the delivery date of the products? 4	Do you satisfy to the delivery date of the products? 3	Do you satisfy to the delivery date of the products? 2	Do you satisfy to the delivery date of the products? 1
Politeness and friendly	Politeness and friendly 5	Politeness and friendly 4	Politeness and friendly 3	Politeness and friendly 2	Politeness and friendly 1
Communication with Eren Brake Co.	Communication with Eren Brake Co. 5	Communication with Eren Brake Co. 4	Communication with Eren Brake Co. 3	Communication with Eren Brake Co. 2	Communication with Eren Brake Co. 1
To find propriate solutions according to your demand	To find propriate solutions according to your demand 5	To find propriate solutions according to your demand 4	To find propriate solutions according to your demand 3	To find propriate solutions according to your demand 2	To find propriate solutions according to your demand 1
To convey informations about the Eren Brake Co.	To convey informations about the Eren Brake Co. 5	To convey informations about the Eren Brake Co. 4	To convey informations about the Eren Brake Co. 3	To convey informations about the Eren Brake Co. 2	To convey informations about the Eren Brake Co. 1
To convey informations about our principles	To convey informations about our principles 5	To convey informations about our principles 4	To convey informations about our principles 3	To convey informations about our principles 2	To convey informations about our principles 1
Satisfaction about technical support	Satisfaction about technical support 5	Satisfaction about technical support 4	Satisfaction about technical support 3	Satisfaction about technical support 2	Satisfaction about technical support 1
Approach your requests and complaints	Approach your requests and complaints 5	Approach your requests and complaints 4	Approach your requests and complaints 3	Approach your requests and complaints 2	Approach your requests and complaints 1
Frequency of customer visit	Frequency of customer visit 5	Frequency of customer visit 4	Frequency of customer visit 3	Frequency of customer visit 2	Frequency of customer visit 1
Do you satisfy from after sales service of Eren Brake Co.?	Do you satisfy from after sales service of Eren Brake Co.? 5	Do you satisfy from after sales service of Eren Brake Co.? 4	Do you satisfy from after sales service of Eren Brake Co.? 3	Do you satisfy from after sales service of Eren Brake Co.? 2	Do you satisfy from after sales service of Eren Brake Co.? 1
Do you satisfy to our performance related to solution of problems?	Do you satisfy to our performance related to solution of problems? 5	Do you satisfy to our performance related to solution of problems? 4	Do you satisfy to our performance related to solution of problems? 3	Do you satisfy to our performance related to solution of problems? 2	Do you satisfy to our performance related to solution of problems? 1
Do you satisfy to delivery of products and packing?	Do you satisfy to delivery of products and packing? 5	Do you satisfy to delivery of products and packing? 4	Do you satisfy to delivery of products and packing? 3	Do you satisfy to delivery of products and packing? 2	Do you satisfy to delivery of products and packing? 1
Do you satisfy to diversity of products?	Do you satisfy to diversity of products? 5	Do you satisfy to diversity of products? 4	Do you satisfy to diversity of products? 3	Do you satisfy to diversity of products? 2	Do you satisfy to diversity of products? 1
Evaluate Eren Brake Co. documents (catalog, offer,etc.)	Evaluate Eren Brake Co. documents (catalog, offer,etc.) 5	Evaluate Eren Brake Co. documents (catalog, offer,etc.) 4	Evaluate Eren Brake Co. documents (catalog, offer,etc.) 3	Evaluate Eren Brake Co. documents (catalog, offer,etc.) 2	Evaluate Eren Brake Co. documents (catalog, offer,etc.) 1
Critics and suggestions	Critics and suggestions 5	Critics and suggestions 4	Critics and suggestions 3	Critics and suggestions 2	Critics and suggestions 1

Do you satisfy to the quality of the products?

Do you satisfy to the quality of the products? 5

Do you satisfy to the quality of the products? 4

Do you satisfy to the quality of the products? 3

Do you satisfy to the quality of the products? 2

Do you satisfy to the quality of the products? 1

Do you satisfy to the delivery date of the products?

Do you satisfy to the delivery date of the products? 5

Do you satisfy to the delivery date of the products? 4

Do you satisfy to the delivery date of the products? 3

Do you satisfy to the delivery date of the products? 2

Do you satisfy to the delivery date of the products? 1

Politeness and friendly

Politeness and friendly 5

Politeness and friendly 4

Politeness and friendly 3

Politeness and friendly 2

Politeness and friendly 1

Communication with Eren Brake Co.

Communication with Eren Brake Co. 5

Communication with Eren Brake Co. 4

Communication with Eren Brake Co. 3

Communication with Eren Brake Co. 2

Communication with Eren Brake Co. 1

To find propriate solutions according to your demand

To find propriate solutions according to your demand 5

To find propriate solutions according to your demand 4

To find propriate solutions according to your demand 3

To find propriate solutions according to your demand 2

To find propriate solutions according to your demand 1

To convey informations about the Eren Brake Co.

To convey informations about the Eren Brake Co. 5

To convey informations about the Eren Brake Co. 4

To convey informations about the Eren Brake Co. 3

To convey informations about the Eren Brake Co. 2

To convey informations about the Eren Brake Co. 1

To convey informations about our principles

To convey informations about our principles 5

To convey informations about our principles 4

To convey informations about our principles 3

To convey informations about our principles 2

To convey informations about our principles 1

Satisfaction about technical support

Satisfaction about technical support 5

Satisfaction about technical support 4

Satisfaction about technical support 3

Satisfaction about technical support 2

Satisfaction about technical support 1

Approach your requests and complaints

Approach your requests and complaints 5

Approach your requests and complaints 4

Approach your requests and complaints 3

Approach your requests and complaints 2

Approach your requests and complaints 1

Frequency of customer visit

Frequency of customer visit 5

Frequency of customer visit 4

Frequency of customer visit 3

Frequency of customer visit 2

Frequency of customer visit 1

Do you satisfy from after sales service of Eren Brake Co.?

Do you satisfy from after sales service of Eren Brake Co.? 5

Do you satisfy from after sales service of Eren Brake Co.? 4

Do you satisfy from after sales service of Eren Brake Co.? 3

Do you satisfy from after sales service of Eren Brake Co.? 2

Do you satisfy from after sales service of Eren Brake Co.? 1

Do you satisfy to our performance related to solution of problems?

Do you satisfy to our performance related to solution of problems? 5

Do you satisfy to our performance related to solution of problems? 4

Do you satisfy to our performance related to solution of problems? 3

Do you satisfy to our performance related to solution of problems? 2

Do you satisfy to our performance related to solution of problems? 1

Do you satisfy to delivery of products and packing?

Do you satisfy to delivery of products and packing? 5

Do you satisfy to delivery of products and packing? 4

Do you satisfy to delivery of products and packing? 3

Do you satisfy to delivery of products and packing? 2

Do you satisfy to delivery of products and packing? 1

Do you satisfy to diversity of products?

Do you satisfy to diversity of products? 5

Do you satisfy to diversity of products? 4

Do you satisfy to diversity of products? 3

Do you satisfy to diversity of products? 2

Do you satisfy to diversity of products? 1

Evaluate Eren Brake Co. documents (catalog, offer,etc.)

Evaluate Eren Brake Co. documents (catalog, offer,etc.) 5

Evaluate Eren Brake Co. documents (catalog, offer,etc.) 4

Evaluate Eren Brake Co. documents (catalog, offer,etc.) 3

Evaluate Eren Brake Co. documents (catalog, offer,etc.) 2

Evaluate Eren Brake Co. documents (catalog, offer,etc.) 1

Critics and suggestions

Critics and suggestions 5

Critics and suggestions 4

Critics and suggestions 3

Critics and suggestions 2

Critics and suggestions 1

Question Title

* 1. Contact Information

Question Title

* 2. How many years do you sell Eren Brake's products?

Question Title

* 3. Which one is your most common items?

Question Title

* 4. What is the percentage of Eren Brake among the other brands?

Question Title

* 5. What is the reason that you prefer Eren Brake Co.?

Question Title

* 6. Do you offer Eren Brake Co. to the other companies?

Question Title

* 7. EVALUATION QUESTIONS