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Eren Brake Co. CUSTOMER GRATIFICATION SURVEY
F 129 RVZ.4/05.04.2017
*
1.
Contact Information
(Required.)
Name
Company
E-mail address
2.
How many years do you sell Eren Brake's products?
0-1 year
1-3 year
3-5 year
5-8 year
8 years and more
3.
Which one is your most common items?
Brake Linings
Brake Pad
Brake Linings / Brake Pad
Railway Composite Brake Blocks
Railway Hydraulic Disc Brake Pads
Railway Composite Disc Brake Pads
Other
4.
What is the percentage of Eren Brake among the other brands?
%1-10
%10-30
%30-50
%50-70
%70 and more
5.
What is the reason that you prefer Eren Brake Co.?
Good Quality
Cheap
Good Marketing
No Alternative
Other
6.
Do you offer Eren Brake Co. to the other companies?
Yes
No
*
7.
EVALUATION QUESTIONS
(Required.)
5
4
3
2
1
Do you satisfy to the quality of the products?
5
4
3
2
1
Do you satisfy to the delivery date of the products?
5
4
3
2
1
Politeness and friendly
5
4
3
2
1
Communication with Eren Brake Co.
5
4
3
2
1
To find propriate solutions according to your demand
5
4
3
2
1
To convey informations about the Eren Brake Co.
5
4
3
2
1
To convey informations about our principles
5
4
3
2
1
Satisfaction about technical support
5
4
3
2
1
Approach your requests and complaints
5
4
3
2
1
Frequency of customer visit
5
4
3
2
1
Do you satisfy from after sales service of Eren Brake Co.?
5
4
3
2
1
Do you satisfy to our performance related to solution of problems?
5
4
3
2
1
Do you satisfy to delivery of products and packing?
5
4
3
2
1
Do you satisfy to diversity of products?
5
4
3
2
1
Evaluate Eren Brake Co. documents (catalog, offer,etc.)
5
4
3
2
1
Critics and suggestions
5
4
3
2
1
Criticism and suggestions
